Almost all businesses get the usual spam SEO (Search Engine Optimization) phone calls.
Recently, one of my web clients took one. As a result of such calls, she emailed me. She expressed a lot of concern about having been told very negative things about her web traffic and website operation. It sounded like he was trying to get her to spend money. Money she’d never see a return on her investment for.
High-pressure sales tactics are something I have instructed staff in all our years in business to avoid. CharlesWorks policy forbids selling clients anything they don’t need. The difficulty is that there are so many spammers and scammers out there sending the same messages that people believe them. You can tell the same lie a thousand times and it’s still a lie.
Among the thousands of websites we’ve handled, her particular business is very unique – especially during the COVID-19 epidemic. Her classes are limited regarding how many people she can have in them at any given time. I told her that she is the one who knows best what should be on her website. And she is the one who knows best what she has to offer and when she can offer it.
The nature of her business, it seemed to me, is based more on a following she has developed over time. And she is limited as to how many people at a time she can physically handle. And – much as I hate to say this – COVID is going to remain a thought in many people’s minds – at least through this upcoming winter season. Things will change when a vaccine is widely available. However, common sense dictates it will be a while before everyone generally has access to it.
I suggested she shouldn’t spend more than she absolutely has to – to just keep her business operational. Those small business owners who can stay in business through this pandemic will be the ones who do great once they reach the other side of this.
It’s troubling that someone had pressured her enough to do work on her site that she became stressed over it. Sales people who proceed with such a hard sell attitude are clearly desperate for work. Desperate people are not working with their customer’s best interest in mind. My advise is to not talk to these people.
My suggestions for dealing with these really hard line sales calls are:
- “Remove me from your calling list.” Tell them to remove you from their calling list. Once you say those words, they are supposed to do so by law. I regularly tell spammers this, and they generally don’t bother to call back.
- Block their phone number. Block their number through whatever mechanism your telephone carrier has set up to do that. I do this on a pretty regular basis with the robocalls (which are actually illegal in most cases) and take a few minutes to report them at the https://www.donotcall.gov/report.html site.
- Visit the National Do Not Call Registry. Go to https://www.donotcall.gov where you can put your phone numbers on the National Do Not Call Registry. Mine have been on this for many years.
While these suggestions don’t stop all the spam calls you’ll get, they do stop many.
Every small business owner can and should review their website. They should ensure that everything is up to date for offerings and schedules. That only costs them a few minutes. Because CharlesWorks charges for changes by the minute, those kinds of changes only incur those minutes of charges.
I hope this is helpful to you!
Something many folks overlook is occasionally checking their website’s functionality. I recommend doing this every couple weeks, but at minimum once a month.
Most websites and the servers they are on are subjected to ongoing software updates. Unless you are paying an additional fee for maintenance checks, it’s normal for things to occasionally break due to updates.
Most website owners are not paying additional fees for such maintenance. This means you really need to take the time to check:
– that the site appears to work properly
– that your hours of operation are correct
– that any website forms are working
– that email addresses are correct
The site operation and forms are most susceptible to software updates. If you have a good web developer, the fixes will happen quickly and it will not cost you too much.
Website maintenance should be thought of like automotive maintenance. We get oil changes. We get inspections. We even make modifications and do repairs to keep our vehicle operating the way we want. And our older vehicles can cost more to upkeep – just like older websites. As websites age, more work needs to be done to keep them secure and working as originally intended.
So check your site every now and then to keep things working and have the correct information out there!
Masks help keep us all safe from the novel coronavirus
Around mid-march of 2020 the pandemic started getting taken seriously here in New Hampshire. Quickly workforces transitioned to working remotely wherever possible. Now we’re four months into it. We’d hoped the pandemic would be relaxing a bit but it appears to just be getting ramped up these days in much of the rest of the country.
Most have discovered that working remotely is not as simple and easy as it seemed at first. Now we can see some of the true difficulties.
Here is the one major tip I’ll offer today: work remotely like the boss is watching. Remember that the boss probably IS watching. When you are at that remote workstation behave as though you’re at your office workspace. Seriously. Would you go to work without washing or taking care of your personal appearance? Why risk having an unscheduled remote meeting with fellow employees totally unprepared? Poor impressions will certainly not help you when it comes to reviews.
There’s no reason to not really shine at your job remotely. Think about how fortunate you may be at not having to commute to work. And the ability to make meetings allows you to lose far less time previously afforded to travel.
The key to making remote working feasible is tied to communication. You must communicate either via text, phone, email or Zoom type meetings often enough to stay connected to your work force to complete tasks.
Engagement, in military terms, is described as a fight or battle between armed forces. In web terms, engagement could be thought of as the process of getting an idea across to accomplish a goal.
There are a couple major goals with websites, as I see it. One is to simply share information. Another is to sell products. Make no mistake about it – whether you are selling widgets or ice-cream or trying to increase your congregation – the goal is the essentially the same – getting people engaged.
The first, sharing information, definitely is a precursor to the second. I’d like to focus on the second here.
Websites that are more engaging with their visitors will encourage more sales. With that in mind, it follows that engagement is a result of information and aesthetics.
Aesthetics costs for a website can vary greatly. Graphic design can be time consuming. This equates to higher labor costs. Information in written form, however, is usually the least expensive part of website development. Text can usually be pasted into web pages. This is not usually as labor intensive. Having more information in text format on a website usually equates to more exposure to the public. This is because website visitors can arrive using search engines. And the search engines find your site based upon pertinent content – mostly text.
In a nutshell, if you want an engaging website – which will increase your probability of success on the web – make sure there is plenty of information in text form on it. Search engines will help get folks there and your aesthetics can do the rest.
A popular website sales pitch over the past ten or so years has been about blogging. Many web developers believe that blogging is an absolute must to get found on the web. However, believing doesn’t necessarily make it a fact.
Whether blogging will be a benefit your particular web presence is complicated. There are a number of factors to consider.
A major factor is that blogging requires time to be effective. The time has to be spent by someone entering blog material pertinent to your business or topic into your website. Otherwise you have to pay someone to keep up with it.
Keeping blogs interesting to keep site visitors engaged is another ongoing endeavor. Site visitors won’t return if the material doesn’t hold their interests.
The real power of blogging lies with search engine placement. Search engines rank websites on how pertinent they are to a particular topic or search terms. Search terms are generally words or phrases people type into search engines when they are looking for something. The more pertinent – the higher the ranking. Having more pertinent material on a site increases ranking.
So when considering whether a blog is right for your web presence or not, bear in mind that a blog must be an ongoing, continuing effort. It may be just as effective to simply have a lot of static material on your site explaining details about all your offerings.