The CW Corner – Another Domain Scam

Explained really simply, domain names are just pointers that convert recognizable words or characters to Internet addresses so we can view a website. Whenever a domain name is created, its creation date and expiration date are publicly available.

There are many domain scams out there. A rather common one I often see is where an unscrupulous company tries to overcharge you for your domain name and get control of it.

The main way they do this is by first scaring you into thinking you might lose your domain name because it is expiring. They do this by sending a carefully crafted letter to you through the postal service. The message appears at first glance to resemble an invoice convincing you to renew your domain name with them. These messages are very convincing.

Reading the “invoice” carefully actually reveals it states it is not an invoice – but in fact it is an “offer”. That statement is what keeps it “legal”. Amazingly, some of the companies that trick domain owners like this have been prohibited from operating in Canada after being legally challenged by the Canadian government.

My advice is to always check with your domain provider when presented with anything appearing to be a bill that appears suspicious. It will save you a lot of headaches going forward.

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The CW Corner – No Domain or Hosting Contracts

Two components of a website are the domain and hosting. Websites are accessed easiest with these.

Domain names are labels typed into web browsers that point to a particular website. Usually they’re a word or words pertinent to the website. Each domain is unique. There can only one of each in the world.

Hosting is a server space for a website. It’s available 24-7 for anyone anytime it is accessed. Websites usually contain coding that shows what the site visitor would view as a website.

Finally, the website coding can reside in the hosted web space. That’s what makes the site appear. Or the coding may just jump off (redirect) to go to a different address.

My favorite analogy is to a house. There’s an address (domain name). It’s rented each month (hosting) so one can show off its furniture (web coding). It doesn’t matter whether there’s a little or lots of furniture – they pay rent (hosting).

No Written Hosting or Domain Contracts Required

No Written Hosting or Domain Contracts Required at CharlesWorks

Does your web company require hosting or domain contracts? Reputable ones won’t. They’re willing to ALWAYS provide the best service to you instead of just before contract renewals.

Contact your hoster to determine whether they’ve locked you in or you’re free to move where you can get the best service.

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The CW Corner – Are they a Registered business?

Our exposure to thousands of web clients has shown us many folks who’ve been exposed to scam artists, fly by nights, and outright crooks over the years. We’ve had clients that had paid money down to previous developers with no work done whatsoever.

Luckily, most legitimate reliable web development businesses have ethics. Part of building confidence in one’s client base is doing what is necessary to be a legitimate business. Fly-by-nights don’t bother with registering their business or any of the other numerous details of doing business that being a legitimate business entails.

It’s very simple to check to see if a business is legitimate – i.e., registered. Here are links to websites where one can check out businesses in several states in and around New England: NH MA ME VT

Doing a little research like this can save you a ton of headaches later. Dealing with a business that is willing to do the initial work of operating legitimately greatly increases the odds they are going to be reliable and honest in their dealings with you.

While there’s never a total guarantee, coupling this with other items in our checklist helps narrow the field to give you the best odds of developing a good business relationship.

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The CW Corner – Web Developer Checklist

It’s increasingly difficult sorting the good companies from the bad ones on the Internet. There are still ways to find the best, reliable web development companies. We’ve compiled this recommended checklist as a starting point. The order these are in isn’t necessarily important since ALL the points are very important!

Check to see if your web development company:

will ensure that YOU own your website when it’s paid for
is legitimately registered to do business within its State: NH MA ME VT
has been in business for at least 10 years
has several or more people
carries Workers Compensation on its employees
carries liability insurance
maintains a committed presence in networking groups
is accredited and has a good rating with the Better Business Bureau (https://BBB.org)
understands your community and reciprocates by referring business to you
has a phone contact where one can at least leave messages
has an email contact where one can send information
provides automatic site updates at no additional ongoing charge
backs up websites every night for at least a month
provides website encryption (SSL) at no additional ongoing charge
does not require hosting or domain contracts
does not overcharge you by selling you inflated monthly maintenance plans
provides partial hour web work billing (9 minutes work charged 9/60 of hourly rate)
can respond to most maintenance requests in 3-4 days
has general familiarity with trademark and copyright issues
is proficient with WordPress through experience and training

Over upcoming weeks check here for details about each. Contact us with any questions, we exist to serve you!

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The CW Corner – Who owns your Domain?

Domain ownership is like home ownership. Domain fees are like home taxes. Stop paying taxes and see who really owns your home!

Domains are sold through hundreds of “domain registrars” around the world. It costs in excess of $50,000 to become a registrar. Registrars answer to ICANN (Internet Corporation for Assigned Names and Numbers). It maintains a database of all domains to ensure domains can’t be duplicated.

Most domains are registered by web development companies. Accepted common practice is to obtain domains for their client, set it up and build a website accessible with it.

Losing a domain can easily be avoided. Common reasons I have seen for folks to lose their domain names are as follows, in the most common order:

1. Renewals ending up in spam buckets or returned with dead/outdated email addresses.

2. Church parishioners/employees who have a falling out.

3. Business employees who move on regardless of circumstances.

Avoid Gmail, Yahoo or other “freebie emails” with your domain. You’ve ZERO control over and can’t even call them.

Seek out reputable web developers OUTSIDE your organization to handle your domain names. Avoid “one man shows” and startup developers. Use BBB accredited businesses who’ve been at it at least 10-20 years. They’ll likely look out for you and protect your domains.

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